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How can we help?

Every message lands in one queue and is read by a human. First response within one business day.

System status

Live uptime for the API, SDK ingestion, and the dashboard. Check here first if something looks down.

SDK guides, API reference, entitlements, payment rails — most integration questions are answered here.

Common integration issues and how support diagnoses them, in the support section of the docs.

Integration problems, unexpected SDK behaviour, data that doesn't look right. Include your project name if you have one.

Pricing questions, volume plans, migrations from another provider, and partnership proposals.

Vulnerability reports and security concerns. These are triaged ahead of the general queue.

Invoices, plan changes, account access, and anything to do with what you pay Crossdeck.

Prefer email? Every address above reaches the same queue.